Refund policy

Refund & Returns Policy

At Alden & Finch, we are committed to the highest standard of British tailoring and menswear. If your purchase does not meet your expectations, our returns policy is designed to ensure a seamless and discreet resolution, fully compliant with the Consumer Rights Act 2015.

Right to Cancel (Cooling-Off Period) You have the statutory right to cancel your order without providing any reason within a 14-day cooling-off period. This period begins the day after you, or a designated third party, receive the goods. To exercise this right, you must inform us of your decision to cancel via a clear statement before the 14-day period expires.

Please note: Bespoke, custom-made, or personalized garments are strictly exempt from this right to cancel unless they are found to be faulty.

Conditions for Return To be eligible for a return, the item must be unworn, unwashed, unaltered, and in its original condition, with all tags and premium packaging fully intact.

Refund Timeline Once we have received and inspected your returned item at our facility, we will process your refund without undue delay.

  • We will reimburse all payments received from you, including the cost of standard delivery.

  • The refund will be credited to your original method of payment within 14 days of us receiving the returned goods, or 14 days from the day you provide evidence of having sent the goods back (whichever is earlier).

Faulty Goods (Short-Term Right to Reject) We pride ourselves on unparalleled craftsmanship. However, should an item arrive damaged or develop a fault, your consumer rights are fully protected.

  • You possess a 30-day short-term right to reject any goods that are of unsatisfactory quality, unfit for purpose, or not as described, for a full refund.

  • If a fault is discovered outside of this 30-day window but within six months of delivery, you are entitled to a repair or replacement. If a repair or replacement is not viable, a full or partial refund will be provided.

How to Initiate a Return To request a return or report a faulty item, please contact our dedicated support team directly. We will provide you with a return authorisation and detailed instructions on how to securely dispatch your package.

  • Store: Alden & Finch

  • Website: aldenfinch.store

  • Customer Support: help@aldenfinch.store